Webinar: Navigating Difficult Conversations with Clients
WB131 | Course | All Levels | Scheduled
Description
When you're working with clients, it's not always smooth sailing (though we wish it was). Often we need to have difficult conversations. Whether it's
Credits
| Number of Credits | Type of Credits |
|---|---|
| 1.00 | Communications & Marketing |
Designed For
Business Professionals
Prerequisites
None
Highlights
Communication
Negotiation
Conflict
Persuasion
Management
Leadership
Customer Service
Objectives
Understand the types of conflict and complaints that come your way and how to adjust your communication to each
Learn tips for diving into the root of a conflict by asking strategic questions to help you better navigate when obstacles arise
Gain a three-step framework for helping you structure your messaging during almost any difficult situation
Preparation
None
Notes
This webcast is provided by ACPEN. After registering for the course, you will receive an email from ACPEN with instructions for logging in to the webcast and obtaining your eMaterials.
Prices
- Member (Early Bird)
- $39.00
- Non-Member (Early Bird)
- $59.00
- Member
- $39.00
- Non-Member
- $59.00