Webinar: Navigating Difficult Conversations with Clients

WB1019  |  Course  |  All Levels  |  Scheduled

Description

When you're working with clients, it's not always smooth sailing (though we wish it was). Often we need to have difficult conversations. Whether it's

Credits

Number of Credits Type of Credits
1.00 Communications & Marketing

Designed For

Business Professionals

Prerequisites

None

Highlights

Communication

Negotiation
Conflict
Persuasion
Management
Leadership
Customer Service

Objectives

Understand the types of conflict and complaints that come your way and how to adjust your communication to each

Learn tips for diving into the root of a conflict by asking strategic questions to help you better navigate when obstacles arise
Gain a three-step framework for helping you structure your messaging during almost any difficult situation

Preparation

None

Notes

This webcast is provided by ACPEN. After registering for the course, you will receive an email from ACPEN with instructions for logging in to the webcast and obtaining your eMaterials.

Prices

Member (Early Bird)
$39.00
Non-Member (Early Bird)
$59.00
Member
$39.00
Non-Member
$59.00
Your Price: $59.00

This is your base price and does not reflect any additional session fees, optional add-ons, or guest registrations.

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