Webinar: The Value of Conflict: A Strategic Approach to Dealing with Difficult People
WB5337 | Course | Intermediate | Scheduled
Description
Poorly handled conflicts can lead to break downs in communication, reduced morale, and higher turnover. However, when managed well, conflict has the p
Credits
| Number of Credits | Type of Credits |
|---|---|
| 4.00 | Personnel/HR |
Designed For
All
Prerequisites
None
Highlights
Conflicts
Objectives
Understand the power and potential of conflict in the workplace
Learn the five conflict handling modes, positional and problem solving strategies
Choose the best approach to addressing a conflict situation
Develop techniques to improve conflict communications and relationships
Adopt strategies to deal with difficult personalities
Preparation
None
Notes
This webcast is provided by ACPEN. After registering for the course, you will receive an email from ACPEN with instructions for logging in to the webcast and obtaining your eMaterials.
Prices
- Member (Early Bird)
- $129.00
- Non-Member (Early Bird)
- $159.00
- Member
- $129.00
- Non-Member
- $159.00