Webinar: Critical Conversations

WS154  |  Course  |  Basic  |  Scheduled

Description

As uncomfortable as some conversations are, keeping your silence won't resolve the issue and may in fact add to it. No matter which side of the table

Credits

Number of Credits Type of Credits
2.00 Personnel/HR

Designed For

All employees and managers

Prerequisites

None

Highlights

  • High stakes conversations where the goal or outcome is paramount
  • A Critical Conversation Worksheet to use as a tool
  • Self-assessment of interpersonal approaches on a continuum from aggressive to silent 
  • The stories: mine and yours — are they the same?
  • Contrast statements for ensuring a shared understanding 
  • Building confidence in conducting a Critical Conversation 

Objectives

  • Recognize when a conversation becomes “critical”
  • Plan effectively for the difficult conversation
  • Identify steps to follow during the conversation
  • Demonstrate communication skills to master those difficult conversations and result in win/win outcomes
  • Prepare for having your critical conversation; build a script during the session using the 6-Step Model
  • Prepare an Action Plan to have a difficult conversation

Preparation

None

Notes

This webinar is provided by Surgent. After registering for the course, you will receive an email from Surgent with instructions for logging in to the webinar and obtaining your eMaterials.

You may confirm that your computer meets the minimum requirements by visiting: https://www.surgentcpe.com/webinartest/.

Prices

Member (Early Bird)
$99.00
Non-Member (Early Bird)
$99.00
Member
$99.00
Non-Member
$99.00
Your Price: $99.00

This is your base price and does not reflect any additional session fees, optional add-ons, or guest registrations.