Webinar: Critical Conversations
WS154 | Course | Basic | Scheduled
Description
As uncomfortable as some conversations are, keeping your silence won't resolve the issue and may in fact add to it. No matter which side of the table
Credits
| Number of Credits | Type of Credits |
|---|---|
| 2.00 | Personnel/HR |
Designed For
All employees and managers
Prerequisites
None
Highlights
- High stakes conversations where the goal or outcome is paramount
- A Critical Conversation Worksheet to use as a tool
- Self-assessment of interpersonal approaches on a continuum from aggressive to silent
- The stories: mine and yours — are they the same?
- Contrast statements for ensuring a shared understanding
- Building confidence in conducting a Critical Conversation
Objectives
- Recognize when a conversation becomes “critical”
- Plan effectively for the difficult conversation
- Identify steps to follow during the conversation
- Demonstrate communication skills to master those difficult conversations and result in win/win outcomes
- Prepare for having your critical conversation; build a script during the session using the 6-Step Model
- Prepare an Action Plan to have a difficult conversation
Preparation
None
Notes
This webinar is provided by Surgent. After registering for the course, you will receive an email from Surgent with instructions for logging in to the webinar and obtaining your eMaterials.
You may confirm that your computer meets the minimum requirements by visiting: https://www.surgentcpe.com/webinartest/.
Prices
- Member (Early Bird)
- $99.00
- Non-Member (Early Bird)
- $99.00
- Member
- $99.00
- Non-Member
- $99.00