Webinar: Achieving High Levels of Compliance and Customer Service in Your Organization
WS162 | Course | Basic | Scheduled
Description
Probably one of the greatest conflicts in an organization is determining which is more important: compliance or customer service. This program digs de
Credits
| Number of Credits | Type of Credits |
|---|---|
| 4.00 | Management Services |
Designed For
CFOs, controllers, and finance professionals
Prerequisites
None
Highlights
- Why customer service is not just having nice people; it is truly serving the customer
- Analysis of the value of the customer to compare it to various costs creating an ROI
- How to develop a compliance program that adds value to the customer
- A hard look at several companies and industries that have mastered the dual objectives
- How COVID-19 has affected compliance and customer service
Objectives
- Identify why customer service is just as important as compliance for profitability
- Understand how some organizations have achieved top performance in their industries
- See how good customer service is not about being “right”
- Realize why finance professionals have a bias toward compliance
- Identify what is wanted by the internal customers of the finance and accounting departments
Preparation
None
Notes
This webinar is provided by Surgent. After registering for the course, you will receive an email from Surgent with instructions for logging in to the webinar and obtaining your eMaterials.
You may confirm that your computer meets the minimum requirements by visiting: https://www.surgentcpe.com/webinartest/.
Prices
- Member (Early Bird)
- $159.00
- Non-Member (Early Bird)
- $159.00
- Member
- $159.00
- Non-Member
- $159.00