Webinar: Becoming Conflict Competent
WC681 | Course | Intermediate | Scheduled
Description
Conflict is often avoided, or dealt with in a passive manner. When ignored, conflict often escalates and can become polarizing. In this session, participants will gain insights for enhancing their natural responses to conflict, learn healthy communication styles, and build constructive behaviors to manage conflict.
This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.
Credits
| Number of Credits | Type of Credits |
|---|---|
| 2.00 | Personal Development |
Designed For
Professionals leading a team or project, or will be in the future
Prerequisites
None
Highlights
Major topics covered in this course include:
- Levels of conflict
- Strategies to de-escalate conflict
- Distinction between miscommunication and conflict
- Responses to conflict
- Tactics to address, rather than avoid, conflict
Objectives
After attending this presentation, you will be able to...
- Determine your natural reactions to conflict
- Identify when you are entering conflict
- Use strategies to de-escalate conflict before it is too late
- Choose to engage with colleagues and clients to turn conflict into innovation
Preparation
None
Notes
Webinar Day - HELP and Assistance Instructions
- The session will open 30 minutes prior to the start time. At that time, you will receive a reminder email bringing you to your Attendee Dashboard and a link to join the webinar.
- We recommend you log in early to ensure you are ready to go when the presentation begins.
- IF YOU ARE HAVING TROUBLE LOGGING INTO THE WEBINAR, please call the CPA Crossings Customer Service Team at (877)-370-2220 Ext. #1.
Prices
- Member (Early Bird)
- $89.00
- Non-Member (Early Bird)
- $89.00
- Member
- $89.00
- Non-Member
- $89.00